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Operations Manager

About You

You value attention to detail, efficiency, and long range planning. You can't stand waiting in lines. When you experience a bottleneck at another business even as a customer, your first instinct is think through ways to fix it. 

While some others accept the argument that things have always been "done this way", you tend to question and challenge existing procedures. In general you tend to question why things happen the way they do. This makes you an efficient and impartial decision-maker. 

On a personal level, you are fairly reserved, self-sufficient, and comfortable being alone. You value operational efficiency, productivity, and nothing gives you more professional satisfaction than devising an efficient system that creates long term sustainable value.

You are ambitious, self-confident, deliberate, and a long-range thinker.

 

About Us

We believe in hard work and high achievement. We don't promise an easy job but we do promise you will be joining a high performing team that cares about results, generating real value, and each other. We are looking for people who are serious about their profession and want to always perform at the top of their game. We hold each other and ourselves accountable.

You will be working in a fast pace and quickly growing environment and will be continuously challenged. We will also invest in your development to prepare you for an ever increasing level of responsibility.

 

Responsibilities include:

  • Manage a team of Mobility Technicians and an overall operations team of over 20 personnel
  • Ensure high quality and high volume productivity across your geographic area of responsibility
  • Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future CarDash leaders including application of succession planning at all levels across all teams.
  • Manage and execute for defined metrics and quality; achieve consistent metric improvements across CarDash's operational cost structure
  • Negotiate service level agreements (SLAs) with partners
  • Achieve operational excellence and drive process improvement in our service level agreements (SLAs) for all processing activities.
  • The manager's success will be measured by their ability to drive operational efficiencies across all processing areas while improving internal and external customer experience.

 

Qualifications

  • 3+ years of operational experience with direct cost center responsibilities
  • A proven track record of implementing, delivering large projects and communicating effectively an executive level.
  • Experience managing data driven cost structures
  • A Bachelor’s degree or equivalent, MBA desirable
  • Six Sigma knowledge or similar models such as Lean are advantageous
  • Experience driving improvement, innovating new processes and driving out waste
  • Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team
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